Privacy & Cookie Policy
JPD at Happier Hounds
JPD at Happier Hounds (“we”, “us”, “our”) is dedicated to protecting your privacy and ensuring your personal information remains secure. This comprehensive policy outlines the data we collect, our usage methods, and your legal rights. For any inquiries or concerns, please contact us at jpdathappierhounds@outlook.com.
1. Who We Are
JPD at Happier Hounds offers professional pet care, including dog walking, home boarding, and small animal services in Swindon, Wroughton, and Chiseldon. We act as the “data controller” for all personal data processed regarding you and your pets.
2. What Information We Collect
We collect data required to provide safe care and manage our services effectively. This includes: 2.1 Information about you • Full name and home address • Email address and phone numbers • Emergency contact information • Payment references for bank transfers (we do not store card details) 2.2 Information about your pet(s) • Name, age, breed, and sex • Vaccination records and vet details • Behaviour, temperament, and training history • Medical conditions and specific care needs • Exercise and feeding routines 2.3 Booking and communication • Service history and upcoming bookings • Signed consent forms (e.g., off-lead permissions) • Detailed correspondence via email or messaging • Specific notes from meet & greets or trial stays 3. How we collect your information We collect data directly from you during registration, via our website, or during consultations. 4. How we use your information We process data to perform our contract with you, comply with legal obligations, or for legitimate business interests. This includes providing pet care, managing billings, and ensuring safety. 5. Sharing your information We never sell your data. We only share information with third parties when necessary, such as with emergency vets or cloud storage providers. 6. How long we keep your information We retain records for as long as you are a client, and for a further period to comply with insurance and tax requirements. 7. How we keep your information safe We use secure digital storage and physical safeguards to prevent unauthorized access or disclosure. 8. Your rights You have the right to access, correct, or request the deletion of your personal data at any time. 9. Cookies Cookies are small files placed on your device. We use them to enhance website functionality and analyze traffic. You can manage cookie settings through your browser. 10. Updates to this policy We may update this policy periodically. The latest version will always be available on our website. 11. How to contact us If you have questions, please email us at jpdathappierhounds@outlook.com.